The Public Services Commission (PSC) continues its commitment to digital transformation and professional excellence, as IT Manager, Mr. Terupo Boone, recently completed the Information Technology Infrastructure Library (ITIL) 4 course training at the Datec Learning Centre in Gordons, from April 23rd – April 25th, 2025.

The Information Technology Training Infrastructure Library is the internationally recognized framework for IT Service Management (ITSM), equipping IT professionals with best practices to deliver high-value, business-aligned IT services.

Reflecting on the training, Mr. Boone said the course offers a practical roadmap for improving service quality, managing risk, and aligning IT operations with strategic public service goals.

“ITIL 4, enables me to implement standardized processes, foster continual improvement, and enhance collaboration across departments. It’s about ensuring the Commission’s IT services support our mission of public service excellence”, he said.

Key components covered in the course, included:

• The Service Value System (SVS) – showing how all parts of an organization work together to create value.
• Guiding Principles – like “focus on value” and “keep it simple and practical”.
• Core Practices – such as incident management, change enablement, and continual improvement.

Mr. Boone further acknowledged PSC’s support in enabling this professional development opportunity.

“I am grateful to PSC for investing in staff training that not only enhances our skills, but also our ability to deliver impactful results in the role we perform for the organization,” he said.

This achievement not only marks a personal milestone for Mr. Boone, but also reflects the PSC’s broader vision of fostering a future-ready workforce, one that embraces innovation, strengthens service delivery, and upholds the highest standards of public sector performance.